Shipping, is it really free?
ABSOLUTELY, within the contiguous U.S. unless otherwise labeled. We offer FREE shipping to your door and do not deduct outgoing shipping costs from any credits should you wish to exchange an item.
How quickly are poly furniture items shipped?
QUICK SHIP items are ready to ship within 1-5 business days, unless otherwise specified. Items not noted as quick ship require manufacturing time, which should not exceed two weeks. How will my order be shipped?
We ship USPS, UPS, FedEx Ground, and Common Carrier curbside. Here are a few important things to know when ordering outdoor poly furniture:
- Always provide a physical house or business address
- Be certain to include a daytime phone number - common carrier shippers will call to schedule a delivery time appointment
- UPS or FedEx shipments may arrive separately when multiple items are shipped
What is typical shipping time?
Ground Transit typically takes anywhere from 1-5 business days depending on your location. Our customer service staff is available by phone 877-904-1234 or email CustomerService@Poly-Lumber-Furniture.com if you want specific information about shipment time on your order.
Do I need to be home to sign for my delivery?
You need not be present for UPS or FedEx Ground shipments. Large shipments which will travel by common carrier typically require someone to be available to sign for and accept the curbside delivery. Special arrangements can be made with the freight carrier after shipment to meet your specific needs.
Do you ship outside of the Continental U.S.A.?
FREE shipping only applies to outdoor furniture items shipped within the contiguous US, however, we can ship to locations beyond our borders. Shipments to Hawaii, Alaska, Canada, Europe, the Caribbean and elsewhere would be handled on a case by case basis with shipping charges to apply based on the carrier servicing your particular region. Unfortunately, we cannot ship to APO boxes.
Do you export furniture?
Yes, we have worked extensively with freight forwarding companies. Our sales staff can best assist with these requests by phone.