Contact Us

Updated 1/15/2024

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Lead Times & Product Shipping Timeframes

The demand for our poly outdoor furniture is at an all time high. We take great pride in what 'Made in American' means. All our fasteners, poly lumber, boxes, etc. are all made in the USA. We are feverously working to get your order to you as soon as possible, but we will never let the integrity of the furniture suffer. We understand that when you purchase from us, we want your items to last a lifetime.

We've made determining lead times very easy on our site. Shown on the example product image below, by clicking on any of the color swatches/options, you will see a date populate on an estimated time frame to receive your order. Lead times can be determined even by a color choice. Some colors may ship sooner than others. And by clicking on your desired color, timeframes may change as well. We are working diligently to bring those lead times back down to our normal ship times.

Customer Service & Sales Availability

Customer Service via Email

• Email support is available
• Current response times are up to 1 - 5 business days

Customer Service via Live Chat

• Live chat is available; 8am-10pm EST, 7 days a week.
• Please note: Customer service related issues after 5pm EST and on weekends are limited.

Customer Service & Sales Phone Support

• Customer Service is available 9am-5pm EST, Monday - Friday
• Sales is available 9am-5pm EST, Monday - Sunday

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Additional Support Avenues

For quicker answers to your questions, feel free to browse our FAQ page for most asked questions.

Check the Status of our Order?

• Click here to check the status of your order

Product & Assembly Questions?

• Most assembly instructions can be downloaded directly on the product pages. Scroll down the product page until you see the Tool kit and click.

Missing Hardware?

• Please scroll down to the form section of this page and under 'Select Desired Topic', make sure to select Warranty-Missing Hardware
• To help us get you the correct items, try to give as much details as possible. Including part number on assembly instructions if shown.

Want to Return an item?

• All returns must be accompanied with a RMA#.
• To receive an RMA# please respond to your original email order confirmation requesting that number.
• Make sure to include the reason for the return in your email.

General Inquiries.

• Feel free to fill out the form below.
• Make sure to fill out the 'Select Desired Topic' section to better direct your inquiry.
• We respond to all inquiries within 24 hours or less, unless the request is on weekends.

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