Help Center
Frequently Asked Questions
How can I request color samples for Poly Adirondacks? Navy Blue and Patriot Blue
You can request color samples by sending an email to [email protected] and list the desired color. The limit is 3 per customer at this time.
How do we clean these chairs? They are outside 24/7
Use this method for a quick clean-up here and there throughout the season — adding in the bleach solution to eliminate any stubborn stains or dirt build-up from the winter months.
Is the polywood smooth finish or grain?
Original POLYWOOD has a smooth finish much like painted wood.
Are fire tables Natural gas compatable?
All our fire tables and fire pits have the option to be used with natural gas as opposed to LP.
Delivery Questions
How long does it take to process an order?
Lead times are vary based on the item and at times the color selected. You will find them on each product page just above the color selection box once you select your color.
Product Questions
Does the comfo-back back cushion have tie down straps?
Yes, the Comfo-Back Back Cushion has tie-ons to secure the cushion to the chair.
Does the POLYWOOD 48 in Round Farmhouse Dining Table have anything that can rust?
The POLYWOOD 48 in Round Farmhouse Dining Table has an aluminum frame and uses marine-quality fasteners.
How big is the umbrella hole?
POLYWOOD Dining Tables feature a 1.625 in umbrella hole and cover.
Does the table come with an oval end to it vs a square end?
The POLYWOOD South Beach 18 in Side Table is an oblong shape. You can view it on the link below.
What grade is the stainless steel used for the Luxcraft Stainless Steel Chain Kit?
The Luxcraft Stainless Steel Chain is 316 marine-grade.
What is the weight capacity of the fan-back swivel dining chair?
The Fan-Back Swivel Dining Chair is tested to 275 lbs.
How much space is needed for the Trex Monterey Bay 5 pc Bar Set?
It is recommended to have 116 in diameter in space for this Trex Monterey Bay 5 pc Bar Set.
Do the Vineyard Deep Seating Chairs include the cushions?
Yes, the POLYWOOD Vineyard Deep Seating Chairs include a seat and back cushion.
Will a standard coffee cup fit in the cup holders?
Yes, the Luxcraft Classic Highback 5ft Swing's cupholders will fit with a standard coffee cup.
Do the POLYWOOD Mission Counter chairs stack?
No, the POLYWOOD Mission Counter Arm Chairs do not stack.
Customer Service Questions