Our Product Warranty

For your convenience, you can now find the warranty available for each specific collection whether it is Poly-Wood, Berlin Gardens, Siesta, Malibu Outdoor, Enviroture, lists the warranty available on the product page on the orange tab marked Warranty.

The original purchaser is responsible for providing Premium Poly Patios with the proper documentation needed to determine a resourceful solution to the defect. Possible solutions are replacement or repair of defective furniture, replacement or repair of defective component or authorization to have product repaired by a third party.

The proper documentation requires providing the proof of purchase with the original receipt and providing Premium Poly Patios with a written explanation of how the defect occurred, as well as pictures.

Once the proper documentation has been received and evaluated, the consumer will be notified of the solution to the defect. If the product is returned to Premium Poly Patios seven (7) or more months after the date of purchase, the consumer is responsible for all shipping charges that may apply.

If you have questions about our guarantee, email us or call 1-877-904-1234.