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Order Status: If you wish to learn the current status of your order, it's best to send an email as it sometimes takes us awhile to research the situation. You can simply Reply to the confirmation email you receive - it contains all the information we need. Otherwise, please include your order number within your request.

Damages: Please inspect your order immediately and contact us right away, either by email or phone, if a package is delivered to you damaged. We will work quickly to make things right! If an item can be easily repaired, we typically ship the needed parts to you ASAP.

Cancellations: Customers may cancel any stock order at any time before it ships. Orders that are refused at the time of delivery without prior approval will be assessed with the refusal fee as well as return shipping.


Returns and Refunds: Buying items online sight unseen can be a difficult task. That's why we offer that any stocked item can be returned for any reason within 30 days for a refund of its cost. Cushions are returns that are subject to a restocking fee as cushions are made to order items. 

All returns must be in original, re-usable packaging and be received in original, new and re-stockable condition in order to receive a full refund.

Please contact us by telephone or email prior to your return and and we will provide you with a Return Authorization Number and a return shipping address (some items may return to the shipping warehouse). It's always a good idea to insure the return for its full value to protect yourself. Return shipping costs are at the customer's expense.

Include your name, address, phone and Return Authorization Number with your return. Once your return is on its way, please email the Tracking Number to: Service@Premium Poly Patios This helps us to keep an eye on the product and to properly credit your return. 

After your return is received and inspected, we inform you and duly credit the card used to make your purchase. We're sorry, but shipping charges are not refundable.