Our Product Warranty

Our Poly-Wood product line warranties to the original purchaser, that for a period of five (5) years for residential use (three (3) for commercial use) from the date of purchase against any defects in the manufacturing and workmanship of the furniture components. “Defects” is defined as imperfections that impair the original function of the product. This warranty does not apply to normal wear and tear effects on the poly lumber furniture, which is received by regular use of the furniture. Neither does it cover damage due to unauthorized repairs or alterations, negligence, misuse or abuse, improper assembly and acts of God. This warranty does not apply to the hardware used to assemble the furniture.

The original purchaser is responsible for providing Premium Poly Patios with the proper documentation needed to determine a resourceful solution to the defect. Possible solutions are replacement or repair of defective furniture, replacement or repair of defective component or authorization to have product repaired by a third party. The proper documentation requires providing the proof of purchase with the original receipt and providing Premium Poly Patios with a written explanation of how the defect occurred. Once the proper documentation has been received and evaluated, the consumer will be notified of the solution to the defect. If the product is returned to Premium Poly Patios seven (7) or more months after the date of purchase, the consumer is responsible for all shipping charges that may apply.

All of our Millcraft outdoor furniture products have a lifetime warranty. Our guarantee to you is that our products will not crack, splinter, chip, peel, rot, rust, nor will it be infected by bugs or termites as long as you own it. We will replace the product or refund the original purchase price if any of these defects occur. All returns must be accompanied by the original reciept from Premium Poly Patios.

EnviroLumber Products carry a 12 month warranty. Applicable product warranties and limitations are provided on labels or operator and parts manuals, depending on the product type. EnviroLumber Products associates are not authorized to make any representations or give any additional warranties or guarantees, expressed or implied, regarding products.

If you have questions about our guarantee, email us or call 1-888-883-3113.