Returns & Cancellations
Buying items online sight unseen can be a difficult task. That’s why we offer that any stocked item can be returned for any reason within 30 days for a refund.
All returns must be in original, re-usable packaging and be received in original, new and re-stockable condition in order to receive a refund. (*Restocking fees may apply)
Please contact us by telephone or email prior to your return and we will provide you with a Return Authorization Number and a return shipping address (some items may return direct to the manufacturer). It is always a good idea to insure the return for its full value to protect yourself. Include your name, address, phone and Return Authorization Number with your return. Once your return is on its way, please email the Tracking Number to us at: admin@PolyWood-Furniture.com. This helps us to keep an eye on the product and to properly credit your return.
After your return is received and inspected, we inform you and duly credit the card used to make your purchase. We’re sorry but shipping charges are not refundable. Once an order has been packaged or on our dock and/or have left our warehouse, it is considered 'in transit' or as being 'shipped' and will be considered as a 'Return' for future processing. Cancellations: Customers may cancel any stock order at any time before it ships.
Orders that are refused at the time of delivery without prior approval will be assessed with the refusal fee as well as return shipping.