Order Status: If you wish to learn the current status of your order, it's best to send an email as it sometimes takes us awhile to research the situation. You can simply Reply to the confirmation email you receive - it contains all the information we need. Otherwise, please include your order number within your request.
Damages: Please inspect your order immediately and contact us right away, either by email or phone, if a package is delivered to you damaged. We will work quickly to make things right! If an item can be easily repaired, we typically ship the needed parts to you ASAP.
Cancellations: Customers may cancel any stock order at any time before it ships. Orders that are refused at the time of delivery without prior approval will be assessed with the refusal fee as well as return shipping.
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